Discussion Thread: Internal Selection
Develop a post in response to the discussion question chosen. The post must contain at least 400 original words and adhere to the following: Include an analysis, synthesis, and evaluation of the topic. Include a reference and in-text citations for the course textbook. Include a reference and in-text citations for at least one article from a peer-reviewed journal published within the past five years. Include a reference and in-text citations for the Bible. Include an assessment/analysis of your Christian worldview as it relates to the topic. Include both in-text citations and references in APA format. Utilize correct English, grammar, spelling, and punctuation. Include clear topic sentences for each paragraph, supporting sentences, and a conclusion sentence/paragraph.
Changing a Promotion System
Bioglass, Inc. specializes in selling a wide array of glass products. One area of the company, the commercial sales division (CSD), specializes in selling high-tech mirrors, microscopes, and photographic lenses. Sales associates in CSD are responsible for selling glass products to corporate clients. CSD has four levels of sales associates, ranging in pay from $28,000 to $76,000 per year. There are also four managerial positions, ranging in pay from $76,000 to $110,000 per year.
Tom Caldwell has been a very effective sales associate. He has consistently demonstrated good sales techniques in his 17 years with Bioglass and has a large and loyal client base. Over the years, Tom has risen from the lowest level of a sales associate to the highest. He has proved himself successful at each stage. An entry-level management position in CSD opened last year, and Tom was a natural candidate. Although several other candidates were considered, Tom was the clear choice for the position.
However, once in the position, Tom had a great deal of difficulty being a manager. He was not accustomed to delegating and rarely provided feedback or guidance to the people he supervised. Although he set goals for himself, he never set performance goals for his workers. Morale in Tom’s group was low, and group performance suffered. The company felt demoting Tom back to sales would be disastrous for him and present the wrong image to other employees; firing such a loyal employee was considered unacceptable. Therefore, Bioglass decided to keep Tom where he was but not consider him for future promotions. It also considered enrolling Tom in expensive managerial development programs to enhance his management skills.
Meanwhile, Tom’s replacement struggled with the large corporate contracts that the highest-level sales associates must service despite being successful at the lower three levels of sales associate positions. Two of Tom’s biggest clients had recently left Bioglass for a competitor. CSD was confused about how such a disastrous situation had developed when they seemed to make all the right decisions.
Based on this application and your reading of this chapter, answer the following questions:
- What is the likely cause of CSD’s problems?
- How might CSD, and Bioglass, more generally, make better promotion decisions in the future? Be specific.
- In general, what role should performance appraisals play in internal selection decisions? Are there some cases in which they are more relevant than others? Explain.
CASE INFORMATION WITH QUESTIONS FOR POST ATTACHED AND GRADING RUBRIC
